Cookies policy
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Cookies policy
Date of last update: May 25, 2023
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When browsing websites www.dalkia.fr, www.dalkia.com or https://espace-clients.dalkia.fr/ information is likely to be recorded or accessed in the terminal that is used (computer, tablet, smartphones, etc.). As such, Dalkia undertakes to act in accordance with Article 82 of the French Data Protection Act (Law No. 78-17 of January 6, 1978) and to CNIL guidelines adopted on September 17, 2020 relating to cookies and other trackers.
1. What is a cookie ?
A “cookie” is a sequence of information, generally small in size and identified by a name, which can be transmitted to your browser by a website on which you connect. Your web browser will keep it for a certain period of time, and send it back to the web server each time you reconnect to it. Cookies have multiple uses: they can be used to memorize your customer identifier with a merchant site, the current content of your shopping cart, an identifier allowing you to trace your navigation for statistical or advertising purposes, etc. Apart from cookies, there are other similar tracking technologies, such as tags, pixels or local storage. For convenience, the term “cookies” covers all tracking technologies.
2. What are the different types of cookies that we use and for what purposes?
Below you will find a detailed list of the different categories / purposes of cookies that we use on our websites.
- Necessary cookies : These cookies are absolutely necessary for the proper functioning of our websites and its features. They allow us in particular to display the site, to remember your choices (language or cookie settings for example) and to ensure the security of our websites. You cannot therefore refuse their use.
- Audience measurement and browsing analysis cookies : These cookies are placed by our partners Hotjar and Piano Analytics. They collect information about how you use and navigate our websites. For example, these cookies will remember most popular pages, internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, system operation, timestamp and navigation route. We use this information to analyze trends, administer the sites, and track users’ navigational journeys. These cookies help us improve the way the sites work and the user experience. In principle, these cookies are only used subject to the prior consent of the user, with the exception of Piano Analytics cookies used under conditions allowing to benefit from consent exemption.
- Cookies allowing the playback of Youtube videos integrated on the site : the use and deposit of these cookies is subject to obtaining your consent. To learn more about the conditions of use of cookies by Youtube (Google), you can consult their Terms of use.
- Cookies allowing the sharing of content from our site to the social networks Facebook, Twitter and LinkedIn : the purpose of these cookies is to make the website more user-friendly and interactive, by allowing you to interact with social networks. These cookies may in particular process data relating to the number of content shared through social networks, the fact that you have an account on a social network, the monitoring of your browsing on different sites, etc. We invite you to consult the cookie usage policies of these social networks (Facebook, Twitter And LinkedIn) in order to learn about the purposes of use, in particular advertising, of the navigation information that they can collect thanks to these application buttons. These policies must in particular allow you to exercise your choices with these social networks, in particular by setting up your user accounts for each of these networks. The use and deposit of these cookies is subject to obtaining your consent.
- Advertising cookies and in particular cookies used to carry out candidate targeting campaigns in the field of recruitment and to measure their effectiveness: to find out more about the data collected through the cookies deposited by our partner GoldenBees, you can consult their privacy protection charter. The use and deposit of these cookies is subject to obtaining your consent.
- Advertising cookies and in particular:
- cookies used to carry out candidate targeting campaigns in the field of recruitment and to measure their effectiveness : to find out more about the data collected by means of the cookies deposited by our partner GoldenBees, you can consult their privacy protection charter.. The use and deposit of these cookies is subject to obtaining your consent.
- cookies used to assess the success or otherwise of a paid referencing campaign on the Google search network by tracking conversions on the Dalkia site : Subject to your acceptance, Google Ads tags are activated and Google will use cookies to measure the effectiveness of Dalkia campaigns by precisely tracking conversions. The list of cookies used by Google as part of the provision of its Google Ads service as well as their lifespans can be accessed here.
Here is the detailed list of cookies we use:
Identity of the partner | Cookies used | Purpose of the cookie | Expiration time |
DIDOMI (Cookie consent management solution) | didomi_token (+ stockage local) | This cookie contains consent information for personalized purposes and for personalized partners, as well as information specific to Didomi (user ID, for example) | 6 months |
euconsent-v2 (+ stockage local) | This cookie contains the IAB TCF consent string as well as consent information for all IAB standards (partners and purposes) | 6 months | |
HOTJAR (Behavioral and browsing analysis solution) | _hjSessionUser_{site_id} | This cookie is used when a user arrives for the first time on a web page | 12 months |
_hjFirstSeen | This cookie identifies the first session of a new user | 30 minutes | |
_hjHasCachedUserAttributes | This cookie lets Hotjar know if the data set in the _hjUserAttributes local storage element is up to date or not. | Session | |
_hjUserAttributesHash | This cookie lets Hotjar know when a user attribute has changed and needs to be updated | 2 minutes | |
_hjUserAttributes (Stockage local) | Stocke les attributes utilisateur envoyés via l’API d’identification Hotjar | No explicit expiration | |
hjViewportId (session storage) | Stores user window details such as size and dimensions | Session | |
_hjSession_{site_id} | Contains current session data and ensures that subsequent requests in the session window are assigned to the same session | 30 minutes, extended based on user activity | |
_hjSessionTooLarge | Causes Hotjar to stop collecting data if a session grows too large (Automatically determined by a signal from the server if the session size exceeds the limit) | Session | |
_hjSessionResumed | Used when a session/record is reconnected to Hotjar servers after a connection interruption | Session | |
_hjCookieTest | Checks if the Hotjar tracking code can use cookies. If so, the value 1 is set | Deleted almost immediately after creation | |
_hjLocalStorageTest | Checks if Hotjar tracking code can use local storage. If so, the value 1 is set | Deleted almost immediately after creation | |
_hjSessionStorageTest | Checks if Hotjar tracking code can use session storage. If so, the value 1 is set | Deleted almost immediately after creation | |
_hjIncludedInPageviewSample | Used to determine if a user is included in the data sampling defined by the website pageview limit | 2 minutes, extended every 30 seconds | |
_hjIncludedInSessionSample_{site_id} | Used to determine if a user is included in the data sampling defined by the website’s daily session limit | 2 minutes, extended every 30 seconds | |
_hjAbsoluteSessionInProgress | Used to detect a user’s first page view session | 30 minutes, extended based on user activity | |
_hjTLDTest | Hotjar tries to store this cookie for different url substring alternatives until it fails, so it tries to figure out the most generic cookie path to use, instead of the hostname of the page | Session | |
_hjRecordingEnabled (session storage) | Used when recording a session | Session | |
_hjRecordingLastActivity (session storage) | Updated when a user record starts and when data is sent to the server | Session | |
_hjClosedSurveyInvites | Used when a user interacts with a Link Survey modal invitation and ensures that the same invitation does not reappear if it has already been displayed | 12 months | |
_hjDonePolls | Used when a user completes a site survey and ensures that the same survey does not reappear if it has already been completed | 12 months | |
_hjMinimizedPolls | Used when a user minimizes a site survey and ensures that the survey remains minimized as the user navigates the website | 12 months | |
_hjShownFeedbackMessage | Used when a user minimizes or completes a comments widget and ensures that the comments widget will load minimized if the user navigates to another page where it is configured to display | 1 day | |
PIANO ANALYTICS (Audience measurement and analysis solution) | pa_privacy | Used for configuration of solution consent and storage of user consent | 13 months |
_cookie_test | Used to check if the browser accepts cookies | 1 day | |
_pprv | Contains data on storage consent preferences | 13 months | |
pa_user | Used to store user data (authenticated user ID) | 13 months | |
_pcid | This cookie contains the visitor ID which is used in Piano products for reporting and tracking purposes. | 13 months | |
_pctx | Used to synchronize different Piano product scripts containing common data points (URL encoded string) | 13 months | |
_idrxvr | Used instead of _pcid to perform visitor detection (serverside cookie) | 13 months | |
_atidx | Used instead of _pcid to perform visitor detection (serverside cookie) | 13 months | |
_atid | Used instead of _pcid to perform visitor detection (serverside cookie) | 13 months | |
YOUTUBE (Playing videos embedded on the site) | yt-remote-device-id (stockage local) | Stores user’s video player preferences using embedded YouTube video | Persistent |
yt-player-headers-readable (stockage local) | Determines the optimal video quality based on the visitor’s device and network settings. | Persistent | |
ytidb::LAST_RESULT_ENTRY_KEY (stockage local) | Stores user’s video player preferences using embedded YouTube video | Persistent | |
yt-remote-connected-devices (stockage local) | Stores user’s video player preferences using embedded YouTube video | Persistent | |
yt-player-bandwidth (stockage local) | Determines the optimal video quality based on the visitor’s device and network settings | Persistent | |
yt-remote-session-app (stockage local) | Stores user’s video player preferences using embedded YouTube video | Session | |
yt-remote-cast-installed (stockage local) | Stores user’s video player preferences using embedded YouTube video | Session | |
yt-remote-session-name (stockage local) | Stores user’s video player preferences using embedded YouTube video | Session | |
yt-remote-cast-available (stockage local) | Stores user’s video player preferences using embedded YouTube video | Session | |
yt-remote-fast-check-period (stockage local) | Stores user’s video player preferences using embedded YouTube video | Session | |
VISITOR_INFO1_LIVE | Attempts to estimate user bandwidth on pages with embedded YouTube videos | 180 J | |
PREF | Used to store information such as your preferences for page layouts and playback preferences such as default autoplay, shuffle content, and player size | 8 months | |
YSC | Ensures that requests made in a browsing session come from the user and not from other sites | Session | |
GOLDEN BEES (Targeting candidates for recruitment) | uuid | Used to carry out targeted advertising campaigns for job advertisements in the field of recruitment. This cookie stores and associates a random identifier with each visitor, allowing segmentation to be carried out in the context of targeted recruitment campaigns on the website and partner sites. It thus makes it possible to optimize the relevance of recruitment advertisements by collecting data from visitors to several websites. Learn more about the data collected by these cookies. | 12 months |
g | This cookie is used to store the geolocation of the connection thanks to the IP address with a level of precision to the city | 5 j | |
goldenbees* | This cookie is used to measure the performance of advertisements | 12 months | |
Tags Google Ads (Paid SEO Campaign Tracking) | The use of “Google Ads” services involves the use of cookies to assess the success or otherwise of a paid referencing campaign on the Google search network by tracking conversions on the Dalkia site. The list of cookies used by Google as part of the provision of its Google Ads service as well as their lifespans can be accessed here. | ||
To the extent that some of the information collected through cookies constitutes personal data, the provisions set out in the Data protection policy of Dalkia apply in addition to this policy on cookies and other trackers.
3. Right of opposition (Opt-out) to the use of the audience measurement and analysis solution (Piano Analytics)
Our website uses Piano Analytics audience measurement cookies to measure the audience for our services and content (statistics may be, for example: the number of visits, pages viewed, time spent on the site, connection region, type of device and browser used, etc.).
In accordance with article 82 of the Data Protection Act, supplemented by CNIL deliberation n°2020-091 of September 17, 2020, these trackers may, under certain conditions, fall into the category of trackers strictly necessary for the operation of our services and benefit from a waiver of consent.
By consenting to the deposit and reading of Piano Analytics audience measurement cookies, you allow us to measure the audience for the content present on the website and to improve its operation based on your browsing and profile data.
By not consenting to the deposit of Piano Analytics audience measurement cookies, our less precise audience measurement is limited to the criteria defined by the CNIL to be strictly necessary for the proper functioning of our services and therefore exempt from consent; thus, the data used only allows the production of anonymous visit statistics.
4. Update of this cookies policy?
Dalkia may regularly modify the content of this policy, in particular to incorporate regulatory and jurisprudential changes, as well as the activation of new services involving the use of new cookies.